Money back guarantee
We prefer to help people resolve any problem they may be experiencing so they can enjoy our songs, but rest assured, at the end of the day if you're not a happy customer, your purchase will be refunded in full.
Download Problems - Album Download
This page is for people who have purchased an album download but for whatever reason have been unable to access the downloads page or download the songs. If you just need general instructions about the download process please click here.
I purchased a cd but cannot find where to get the downloads.
When customers can't download songs this is usually because they did not click on the link at the end of the transaction which takes them to the download page. Click here for your link. You will need your password.
I've lost my password / my password has expired.
You will need to email me and I will send you a new password.
Some songs don't have any sheet music or chord charts.
Not every song has written music or chord charts. If there is a particular song that you really need the music for, let me know and I'll see what I can do.
There are no downloads available at all.
"I found the download page, but there are no downloads available."
Refresh the page by holding down the Ctrl key and pressing F5. WAIT. If you have a slow internet connection it may take awhile for everything to appear. Sometimes the internet is slow and gets clogged up for some reason. This is beyond our control. We suggest you try again later and see if it makes a difference.
Clearing internet cookies
Clearing your internet cookies can help solve a lot of problems. Click here.
Step by step instructions
Further instruction for solving download problems. Click here.
Other solutions
Some computers - for whatever reason - just don't seem to like the download idea! If the difficulties are ongoing, at some point each individual has to make a decision about how much their time is worth and how far they are prepared to go to see the challenge through to the end! I understand this, and for complete consumer satisfaction, I am prepared to look at other alternatives. For example, if a customer is happy to pay the cost difference, I will ship them the cd.
Money back guarantee
We prefer to help people resolve any problem they may be experiencing so they can enjoy our songs, but rest assured, at the end of the day if you're not a happy customer, your purchase will be refunded in full.
Still having Problems?
